Frequently Asked Questions
Everything you need to know about our premium jerky and meat snacks.
How should I store my Tillamook Country Smoker products?
For maximum freshness, store unopened packages in a cool, dry place. Once opened, we recommend consuming the product within three days or refrigerating it to maintain optimal flavor and texture.
Do your meat snacks contain MSG or nitrates?
Many of our products are made with no added MSG and use celery powder as a natural curing agent instead of synthetic nitrates. Please check the specific ingredient label on each product page for detailed nutritional information.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our facility in Bay City, Oregon.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an issue with the quality, please contact our customer service team within 30 days for a replacement or refund.
Are your products gluten-free?
We offer a variety of gluten-free options, including many of our classic beef jerky flavors. Products that are gluten-free will be clearly marked with a 'Gluten-Free' icon on the packaging and product description.
Do you offer bulk discounts for large orders?
Yes, we offer specialized pricing for bulk purchases and corporate gifting. Please reach out through our contact form with your estimated order volume to receive a custom quote.